Shipping policy
Packaging All orders containing The Harness or The Bag will be presented in our Signature box, as well as all orders over the value of £120.
Processing Time All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or bank holidays.
Shipping Rates & Delivery We ship within the United Kingdom and across the European Union.
United Kingdom — via Royal Mail
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
Orders over £300 ship free within the UK.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).
🎄 Christmas Delivery: Preorders placed before 16 October are expected to arrive before Christmas.
Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us at support@sageandmaple.co.uk and we'll look into it for you.